Frequently Asked Questions (FAQ'S)
1. WHERE DO I GET A CLAIM
NUMBER?
2. ARE YOU OPEN SATURDAY?
3. CAN YOU MATCH THE PAINT
COLOR?
4.
CAN I GET OTHER WORK DONE ON MY VEHICLE WHILE IT’S IN THE BODY SHOP?
5. HOW WILL I KNOW WHEN
MY CAR IS DONE?
6. WHAT ARE BETTERMENT CHARGES?
7. HOW LONG WILL MY REPAIRS
TAKE?
8. CAN I GET A
RIDE HOME WHEN I DROP MY CAR OFF?
9. HOW CAN I GET A RENTAL CAR?
10. IS
THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
11. DO I HAVE TO PAY MY
DEDUCTIBLE?
12.
IF I HAVE TO PAY MY DEDUCTIBLE, IS
13.WHO DO I PAY MY
DEDUCTIBLE TO?
14. CAN I WASH MY CAR?
WHERE DO I GET A CLAIM NUMBER?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in. Marck Motors Body Shop will do the rest.
ARE YOU OPEN SATURDAY?
Yes, we are open by appointment only for estimates from 8:00am to 12:00pm.
CAN YOU MATCH THE PAINT COLOR?
Today’s modern factory finishes incorporate multiple layers of highly specialized paints. Marck Motors Body Shop has made a major investment in the finest paint system available, using the latest in computer technology to achieve our paint matches.
CAN I GET OTHER WORK DONE ON MY VEHICLE WHILE IT’S IN THE BODY SHOP?
Yes, just let your advisor know what other work you’d like done so that they can make the necessary arrangements.
HOW WILL I KNOW WHEN MY CAR IS DONE?
You will be notified when your car is ready to be picked up. Feel free however, to call or email your advisor during the process if you have any questions or concerns.
WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use (i.e. tires and batteries) are commonly subject betterment. These betterment charges are determined by your insurance company and are pro-rated based upon expected life of the component and how much of that has been consumed.
HOW LONG WILL MY REPAIRS TAKE?
As each repair is somewhat unique, your advisor will be the most knowledgeable in estimating the length of repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.
CAN
I GET A RIDE HOME WHEN I DROP MY CAR OFF?
Yes, we’d be happy to take you home as well as pick you up when your vehicle’s all finished.
HOW CAN I GET A
RENTAL CAR?
If you need a rental car, we can help make the
necessary arrangements. Insurance companies will only pay for a rental
car if you have that option on your policy or if your vehicle is going
to be repaired by the other party’s insurance. Should you be paying
for the repairs yourself and need a rental, Marck Motors Body Shop can
arrange for rental car discounts through
IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes, Marck Motors Body Shop guarantees all repairs against defects in workmanship for as long as the customer owns the car.
DO I HAVE TO PAY MY DEDUCTIBLE?
The amount of your deductible that you be responsible for is determined by your insurance policy. If you were not at fault, your insurance company may opt to waive your deductible. Insurance companies determine fault by your account of the accident when you make a claim, and by reviewing the accident report from the police department, should one be available.
IF
I HAVE TO PAY MY DEDUCTIBLE, IS THERE A WAY
In many cases the answer is yes. Minor cosmetic damage related to the accident can often be used to provide an opportunity for what’s referred to in our business as an appearance allowance. This is a predetermined dollar amount worked out with the insurance company where minor related damage is not repaired, in exchange for your deductible being either reduced or removed.
WHO DO I PAY MY DEDUCTIBLE TO?
If your deductible is not waived or removed through an appearance allowance process, you will be responsible to pay your deductible directly to the shop when you pick your vehicle up.
CAN I WASH MY CAR?
Yes, with cool water and mild car wash solution using a damp cloth or sponge. Always clean with fresh water in the shade.